Delivery & Returns
Delivery Information
Shipping Times
Standard Shipping: 5-7 business days
Dispatch Times: 2-3 business days
Shipping Rates
- Free Standard Shipping on orders over $75
- Standard Shipping: $7.95 for orders under $75
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Track your package anytime through your account or the carrier's website.
Delivery Partners
We work with trusted carriers in each country. We deliver to Australia, USA, UK, Canada and most of Europe.
Returns & Exchanges
We want you to love your purchase. If something isn't quite right, we're here to help with our hassle-free return process.
30-Day Return Window
Return eligible items within 30 days of delivery for a full refund or exchange. Items must be in original condition.
How to Start Your Return
- Email help@thecozaria.com
- Please include your order number and name
- Print your prepaid return label
- Pack and ship your return
Return Conditions
To be eligible for a return, items must be:
- ✓ Unworn and unwashed
- ✓ With all original tags attached
- ✓ In original packaging
- ✓ Free from makeup stains, deodorant marks, or alterations
Please Note: For hygiene reasons, underwear and intimate apparel are final sale unless defective.
Refund Processing
Once we receive and inspect your return:
- Refunds are processed within 3-5 business days
- Credit will be issued to your original payment method
- You'll receive an email confirmation when your refund is complete
Exchanges Made Easy
Need a different size or color? We offer free exchanges on all eligible items where stock permits. Simply email us to get started.
Damaged or Defective Items
Received a damaged or defective item? We sincerely apologize and will make it right immediately.
For fastest resolution:
- Email photos to help@thecozaria.com within 7 days of delivery
- Include your order number
- We'll arrange a replacement or full refund at no cost to you
Contact Us
Have questions about your order or return? We're here to help!
Email: help@thecozaria.com
Response Time: Within 24 hours Monday-Friday
This policy provides general guidelines for our standard delivery and return process. Specific terms may apply to certain products or promotions.